Call-Center solutions

VoIPIT is the partner you want, whether you already run a Call-Center business or would like to design one.

You only need VoIP phones or compatible applications, and an internet connection. All the services will be hosted by us: agent allocation, IVR, campaigns, CRM, reports, etc. You can avoid purchasing and installing cumbersome equipment, and you also save on their maintenance costs.

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Price reference points

Every company has different requirements. That is why in order to build you a custom offer, we kindly ask you to contact us.

However, so you can get an idea about out price points, please find below a couple of suggestions for starting service packages.

Call-Center with 1 queue, 2 agents and 1 supervisor

This package is designed for a minimal Call-Center.

Call queue
2 devices share the same phone number (DID) as part of a call queue
Music on hold
while they wait for an agent to take their calls, callers will listen to personalized tunes
Hot seat
agents can dynamically join the call queue, can define contextual breaks, can check number of calls processed, can see the number of calls waiting in the queue
Accolades built-in CRM
the account will include a list of clients, agents will see information about the calling party, they can record notes regarding the current call and see notes left after previous calls
Supervision
supervisor has their own phone number (DID)
Real-time
supervisor has an overall view of the queue, can check and modify the agents' status (in a call, on break, available)
Call monitoring
supervisor can listen to and join in agents' calls (listen, whisper, barge-in)
Inbound
5 inbound channels (simultaneous calls), the call queue will hold calls until an agent is available, up to a limit of 5 simultaneous calls for the entire account
Outbound
2 outbound channels (simultaneous calls), at most 2 devices can place outbound calls at the same time
CDR
Call-Center specific call detail records

Price quote: 30 euro / month

Request an offer

Young lady speaking on headset

Call-Center with IVR, 3 queues, 2 supervisors, 15 agents and 1 dashboard

This package is designed for a medium-sized Call-Center.

Interactive Voice Response (IVR)
1 phone number (DID) will lead to an IVR with customized recordings, where the caller can choose between available options
Call queues
3 queues, calls will be distributed based on caller choices in the IVR
Music on hold
while they wait for an agent to take their calls, callers will listen to personalized tunes
Hot seat
agents can dynamically join the call queue, can define contextual breaks, can check number of calls processed, can see the number of calls waiting in the queue
API for external CRM
Accolades will notify your CRM when a call is received and provide the calling number, so that your application can automatically open the customer's account
Supervision
supervisors have their own phone number (DID)
Real-time
supervisors have an overall view of the queue, can check and modify the agents' status (in a call, on break, available)
Call monitoring
supervisors can listen to and join in agents' calls (listen, whisper, barge-in)
Dashboard
on a large screen you can display graphical information regarding the Call-Center status
Inbound
20 inbound channels (simultaneous calls), the call queue will hold calls until an agent is available, up to a limit of 20 simultaneous calls for the entire account
Outbound
5 outbound channels (simultaneous calls), at most 5 devices can place outbound calls at the same time
Autodial
supervisors can load a list of phone numbers, and Accolades will distribute them among available agents and will automatically place outbound calls
CDR
Call-Center specific call detail records
Reports
supervisors can generate and download various activity reports
Call recording
dedicated storage space for call recordings on our servers, for up to 5000 minutes

Price quote: 100 euro / month

Request an offer

Headset and keyboard

Accolades

Our Call-Center services are powered by our own Accolades platform, developed in-house by our programmers.

The price we will quote you is based on the features you require. If you don't know exactly what an optimal package for your company would include, we can assist with a personalized profile analysis.

A more detailed description of the modules and features supported is available on the application's presentation website.

Details

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